Call Centre VoIP Solutions in Australia

Inbound call campaigns

Support for 1300, 1800, GEO and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second with no minimum call cost.

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

Timed X

^$9^.95

per user/ per month

Subscription breakdown:

Australian phone number

$1.05

User licence

$4.90

Device licence

$4.00

Total

$9.95

Call rates:

Australian local & national

1.54￠ p/min
Rated per second

Australian mobile

4.9￠ p/min
Rated per second

13/1300 calls

22￠ p/call

MS Teams Compatible

Timed MAX

^$29^.95

per user/ per month

Subscription breakdown:

Australian phone number

$1.05

User licence

$4.90

Device licence

$4.00

Call plan subscription

$20.00

Total

$29.95

Call rates:

Australian local & national

1.45￠ p/min
Rated per second

Australian mobile

2.65￠ p/min
Rated per second

13/1300 calls

20￠ p/call

Guaranteed high-quality caller-ID enabled routes

$20 of included call value to Australian destinations or up to 754 minutes to Australian mobiles or 1379 minutes to Australian local & national or up to 100 calls to 13/1300 numbers or a combination of those. Excess usage is rated at the rates mentioned above. Calls rated on a 'per second' basis with three decimal points precision.

MS Teams Compatible

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $22.00

Monthly hosting fee
(per number per month) $1.05

Rejection fees:
CAT A rejection $22.00

Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-5 numbers in one number block $110.00

CAT C 6-100 numbers in one number block $220.00

Monthly hosting fee (per number per month)$1.05

PNV rejection fees:
CAT C 1-100 numbers rejection$77.00

Rejection fees:
Post PNV acceptance rejection per number$22.00

Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22.00 per number within batch(es).
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $55.00$0.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees:
1300/1800 rejection $55.00

Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
Prices in AUD inc GST;
Limited time offer.

Mobile Numbers

Porting to VoIPline from another carrier $22.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees: Mobile numbers $18.00

Monthly hosting fee (per number per month) $7.95

Note: Porting charges are once-off fees, and monthly subscription fees apply per mobile number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.
Prices in AUD inc GST;

Porting of Overseas Numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.net.au, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
How does CAT-C port differ from CAT-A?

The main difference is in the quantity of porting numbers. With CAT-A you can port only one number while with CAT-C you port up to one hundred numbers at a time.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Call recording storage

Convenient cloud storage of call recordings

Call recording storage can be configured individually for each 'User' object in the PBX, as well as for each 'Call recording' and 'Conference' objects. For users, you can set whether all incoming or outgoing calls will be recorded, or only those when the user himself or herself wants to record a call or part of a call.

Call recordings can be conveniently searched by a variety of parameters: type of object or call, who or where the call was made, and in what time period. The recordings can be listened to or downloaded immediately. Among other things, if the user has the Webphone set up, he or she can listen to their own call recordings from the call history.

The pricing for cloud storage is configurable and can be changed at any time, and to avoid overpaying, you can set up automatic deletion of old recordings. In addition to cloud storage, you can also receive call recordings to email absolutely free of charge.

Call recording storage pricing

PAYG Pack

^$0^.00

per month

Subscription breakdown:

Included free minutes

Storage charges in excess of free minutes:

Per 1 minute

$0.01

Value Pack

^$10^.00

per month

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Designed with
ease of use in mind

Reliability is our top priority. 99.9% SLA Guaranteed uptime

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

1300 numbers

1800 numbers

Internet

International inbound
phone numbers

Voice Artist

Number Porting

Signup for your 30-day free trial

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Designed with ease of use in mind

Reliability is our top priority. 99.9% SLA Guaranteed uptime

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

1300 numbers

1800 numbers

Internet

International inbound phone numbers

Voice Artist

Number Porting

Get your FREE account today and try it for yourself

Number Porting

Keep your existing number

Local Number Porting

CAT A - simple porting (any carrier)

CAT C - complex porting (any carrier)

1300/1800 Number Porting

Mobile Numbers

Porting of Overseas Numbers

Porting of Overseas Numbers

Number porting

Frequently asked questions

Call recording storage

Convenient cloud storage of call recordings

Call recording storage pricing

Designed with
ease of use in mind

International inbound
phone numbers