Book a demo or start your 30-day free trial today! No credit card required.
Australia
Products
Back
Products and services
Hosted PBX Self-managed phone system
SIP trunking Connect your on-premise or third-party PBX with us
SMS Send and receive SMS with a virtual number
Webphone Next-generation app for calls and SMS
MS Teams direct routing Connect Microsoft Teams to PBX
API, webhooks and integrations Integrate third-party services with PBX
Phones and accessories Free remote configuration and support
nbn Affordable and fast internet
Phone numbers
Local numbers Phone numbers of different cities and areas
Virtual mobile numbers Make and receive calls along with SMS
International numbers Phone numbers from all over the world
1800 numbers Business numbers with free calls for your customers
1300 numbers Professional numbers with location-based routing
Number porting Transfer your number from your current provider to us
Pricing
Back
Plans and rates Clear prices for all our products and services
International call rates Cost of calls to different countries
Free calls to 50+ countries Unlimited free outgoing calls
Solutions
Back
Call centre Set up a cost-effective call centre easily
Resources
Back
Knowledge base Search for answers to common questions
Blog Telecom news and company updates
Legal documents Policies, forms and critical information summaries
Service uptime status Independent monitoring and status of our systems
Financial hardship Payment assistance
Company
Back
About us Our history and leadership
Customer reviews Genuine reviews from our customers
Network Software and hardware infrastructure
Careers Company culture, values, and careers
Partners
Contact us
Start free trial today
Free trial

We are VoIPline

At VoIPline, we're proud to stand out. We started in 2008 as a small IT support company working in a garage in Werribee, Victoria, driven by a vision to create the phone system we and others needed. That vision remains at the heart of everything we do. Our goal is to empower customers with unified communications and automation tools that make business simpler.

Our leaders

Nikolay Tretiachenko

Co-founder and CEO

Nikolay has nearly two decades of experience in the telecom industry. He founded his first IT company at 23 years old and later, in 2008, co-founded VoIPline with his business partner Yury Kirsanov. Recognising the growing demand for simpler, more re-sellable VoIP business phone systems, Nikolay led the creation of the VoIPline platform.
Today, as the Chief Executive Officer of VoIPline, he drives the strategic direction and future growth of the company, which has transformed from a small IT support business into an industry leader with global reach. Nikolay holds a Master of Applied Science in Information Technology from RMIT Melbourne, and he manages a diverse portfolio of companies across multiple industries.

Yury Kirsanov

Co-founder and CTO

Yury has been working in the telecommunications industry since 2001, bringing nearly two decades of expertise in software and database development, IT infrastructure administration, and VoIP technologies. As a co-founder of VoIPline in 2008, he has served as Chief Technology Officer from the start.
Yury played a pivotal role in building the VoIP backbone for VoIPline and, alongside Nikolay, developed the graphical interface of the PBX system, as well as the highly automated and flexible billing system. With his strong technical expertise, Yury oversees the company's technology, infrastructure, network management, and the implementation of new services.
He graduated from Moscow Engineering and Physics University with a specialisation in real-time automated control systems and holds numerous technical certifications, including Red Hat RHCT, Cisco CCNA and CCNP, Digium dCAA, dCSE, dCSP, and AudioCodes ACA. His experience covers the design and management of large-scale multiservice networks, including VoIP, IPTV, and connections to ISDN and PSTN networks.

Megan Campbell

Managing director

Megan has nearly two decades of experience in IT, telecom, and cybersecurity, managing teams across borders that supported a range of IT services including Bitdefender, Kaspersky, JB HI-FI, The Good Guys, and more. She took on her first leadership role at just 19 and joined VoIPline in early 2020. With a focus on building a collaborative and supportive work environment, Megan played a key role in shaping the strong culture we have at VoIPline today.
As Managing Director, she oversees human resources, daily operations, compliance and financial control of the company. Megan holds a Bachelor of Management in Business with a major in organisational psychology from Deakin University. She’s commercially minded, passionate about helping people grow, and creatively solves management challenges while keeping people at the heart of her decisions.

Anton Bashutkin

Service desk team leader

Anton has nearly two decades of experience in telecommunications, managing and working with teams across borders. His expertise spans sales, delivery, support, operations, compliance, and quality assurance. He joined VoIPline in early 2021 as the Service Desk Team Leader. In this role, Anton oversees customer communication, service desk operations, compliance, and team management. He also leads our support departments, including number porting, delivery, billing, and service desk. Anton is commercially minded, passionate about guiding teams toward achieving company goals, and excels at solving technical challenges with a customer-first approach.

Nico Alpuerto

Channel partner advisor

Nico joined VoIPline in 2021 as a Customer Success Advisor, where he excelled in delivering exceptional customer experiences and guiding new clients through the VoIPline platform. Within a year, he was promoted to Channel Partner Advisor, shifting his focus to cultivating strong relationships with our reseller partners.
He holds a Bachelor of Information Technology, majoring in advanced networking and programming, from RMIT University. Nico has a natural flair for marketing, a deep passion for mastering our systems and sharing his knowledge, and thrives on driving success through innovative company initiatives.

Our story

When we entered the telecom industry as a reseller, our founders quickly realised that finding a user-friendly system with a multi-tenant PBX and flexible billing was no easy task—most options were either too complex or too costly. So, they took on the challenge themselves. What began as a side project has since grown into a thriving business, evolving from a small IT support company into an industry leader with a global reach.

2008

VoIPline is founded

Nikolay Tretiachenko and Yury Kirsanov establish VoIPline in Werribee, Australia, marking the beginning of our journey.

2013

Becoming carrier-independent

Through substantial investments in financial resources and infrastructure, we secured our own autonomous system numbers. This independence allows us to negotiate better supplier deals and offer our customers more competitive pricing.

Discover Network
2016

Launch of our multi-tenant PBX

We introduced a drag-and-drop PBX graphical interface, enabling users to configure their phone systems with flexibility and ease—no technical skills required.

Discover Hosted PBX
2017

Expansion to New Zealand and the United Kingdom

VoIPline establishes services in both New Zealand and the United Kingdom.

2018

Launch of reseller programs

We introduced reseller programs and welcomed our first reseller, empowering partners to offer VoIPline services to their own customers.

Discover Resellers
2019

Direct routing for Microsoft Teams

This integration enables users to fully utilise our phone system within the Microsoft Teams app for seamless calling.

Discover MS Teams
2022

Open integration system

We introduced our API and webhooks and have since expanded with additional direct integrations for third-party CRMs, ticketing systems, and Zapier.

Discover Integrations
5 000
2022

5,000 customers

Over 5,000 businesses in Australia, New Zealand, and the United Kingdom trust VoIPline for efficient, cost-saving communication solutions.

5 000
2022

Expansion to Ireland and the United States

VoIPline establishes operations in Ireland and the United States, extending our global footprint.

2023

Introducing the Webphone app

We developed a feature-rich Webphone app tailored for business users, available on web browsers and all major platforms, enhancing communication convenience.

Discover Webphone
35 000
2024

35,000 users

Over 35,000 users now rely on our services across all operating regions. To support this growth, we’ve modernised our network infrastructure, paving the way for continued expansion.

35 000

From our customers