Cloud, Hosted & Virtual PBX for Australian Business

Hosted PBX

Features & Benefits
of our platform

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licences and get it instantly activated.
You are now in true control of your business communications.

Call recording storage

Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks.

CRM integrations

Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

Webphone

App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system: Windows, macOS and Linux. Queue management, CRM integrations, quick caller ID change and more.

Web callback

With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.

Inbound SMS to email

This feature forwards incoming text messages to your email address. *Currently works with Australian mobile numbers only.

REST APIs

REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc..
This will allow third party applications to query our cloud PBX and Billing systems for various type of information.

Webhooks

Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features.

Real-time call monitoring

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer experience support.

Call queue wallboard

A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.

Queue call-back

Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available. Saving waiting time for your callers.

Microsoft 365 – Teams Integration

Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing. Integrate with the PBX for advanced functionality and access unlimited calling plans.

Global phone book

Centralised management of phone book directories. Create global and/or personal phone books, centrally hosted and accessible on various devices. Manage phone book entries via web portal and combine it with your local device phone book.

Phone auto provisioning

Supporting all Yealink IP handsets. Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically. No more manual configuration hassle.

Call pickup groups

This feature will allow you to configure a group of devices that can pick up inbound calls from each other. If you are in a situation when an inbound call is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device.

Call parking

Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music while they wait and set the time limit and failover destination in case call is not picked up.

DTMF prefix

Allow callers the ability to enter a number of digits that are displayed on the agent’s screen. This is useful for asking for account numbers, order numbers and more.

Secure voice

Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing your calls.

Video calls

H.264 supported. Place or receive video calls using latest in the video transmission technology.

Custom dial plans

Create and assign custom dial plans to the Users to restrict international dialling.

Reporting

Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also a range of call queue statistics.

Inbound number

Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.

Simultaneous ring

Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams and external numbers. Take advantage of call confirm for calls diverted to external destinations, to stop the diverted call going to an external voicemail.

Voicemail

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

Time conditions

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Ring group

A ring group is a feature that will allow you to assign a set of users or devices that ring simultaneously or in a hunt mode, one after another. The common practice for this feature is for a department such as sales or support, where you want inbound calls to ring on all staff associated to these departments.

Call recording

Have your call recordings sent to email addresses of your choice once the inbound or outbound call has terminated. Every recording emailed will include caller ID, time of the call, user ID and custom subject field. Connect to your CRM to be automatically added to client profiles or store within a custom recording’s mailbox for compliance for years to come.

Announcement

Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow. Could be used if you need to tell something to the caller after some event in the call flow.

Voice menu

An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.

Queue

When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when they become available. Configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.

Conference

Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. Connect your dial-in number with a PIN for security to organise a dial-in conference. Alternatively call each participant and transfer to a conference room using internal number. Record the conference and add join and exit notifications.

Caller ID prefix

The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed. For example, if the call went via IVR menu and the caller selected 1 for sales, you can prepend the text ‘sales’ as a caller ID prefix.

Caller ID routing

Route inbound calls to specific destinations based on their caller ID. As an example, send calls inbound from a specific location to the local office or branch.

Internal number

Add a short internal number to your call flow for your users to transfer or call internally.

PIN code

Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users or groups. As an example, add a PIN code to a ring group for premium support.

Blocklist

Add your problem callers to a blocklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s of your problem callers so that they get a busy tone every time they attempt to dial your number.

Fax to email

Answer inbound fax calls and convert to a PDF and send to an email address of your choice.

Dial tone access

Dial a number from outside your phone system, enter a PIN and dial as if you are inside the office. Often used to make internal calls using lower call rates available.

Email notification

Send out email notifications when the feature is utilised from within the call flow. When an inbound call is missed send an email to the departmental manager to notify. Or send an email to your on-call users when an out of hours request is logged.

Call diversion

Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services.

SIP Trunk

Integrate with third party platforms, connect to your onsite PBX to make and receive calls. Route calls between onsite and hosted PBX. Connect Microsoft Teams via Direct routing.

Call flow control

Configure manual override using a feature code that can be dialled from any handset to change how your inbound calls are handled. Common use could be a night switch.

Custom caller ID

You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.

Set caller ID

Replace original caller ID in the inbound call to the caller ID of your choice. Can be used during call diversion to identify the call.

Music on hold

Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold. Whether this is your own advertisement music or a bespoke royalty free selection.

Presence

Configure busy lamp fields for your users to highlight who is on a call, available or busy. Pick the ringing call up of the other user from your phone.

View all Features & Benefits

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $22.00

Monthly hosting fee
(per number per month) $1.05

Rejection fees:
CAT A rejection $22.00

Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-5 numbers in one number block $110.00

CAT C 6-100 numbers in one number block $220.00

Monthly hosting fee (per number per month)$1.05

PNV rejection fees:
CAT C 1-100 numbers rejection$77.00

Rejection fees:
Post PNV acceptance rejection per number$22.00

Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22.00 per number within batch(es).
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $55.00$0.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees:
1300/1800 rejection $55.00

Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
Prices in AUD inc GST;
Limited time offer.

Mobile Numbers

Porting to VoIPline from another carrier $22.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees: Mobile numbers $18.00

Monthly hosting fee (per number per month) $7.95

Note: Porting charges are once-off fees, and monthly subscription fees apply per mobile number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.
Prices in AUD inc GST;

Porting of Overseas Numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.net.au, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
How does CAT-C port differ from CAT-A?

The main difference is in the quantity of porting numbers. With CAT-A you can port only one number while with CAT-C you port up to one hundred numbers at a time.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

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