Webphone
User-friendly application for calls and SMS aimed at business users. Available on all popular platforms and web browser.
Dialpad
You can select your caller ID before making calls. Using call history, you can double click to redial your last destination. Dial numbers using the touch screen or keyboard.
Calls
Automatic or manual call recording, additional call to the second line with the possibility to organise
3-way calls. Transfer calls immediately or by calling first. Integration with CRM, phonebooks, call
history and call parking.
Information from CRM systems and Zapier
Access caller information, deals, tickets and add call notes in real-time during conversations or within
the phonebook or call history. Integration with Zapier is also available to display any information from
third-party services during a call.
Discover Integrations
SMS
Send and receive SMS from multiple phone numbers. Different Webphone users can chat with the same number at the same time with a single message history (coming soon).
Discover SMS
Call parking
Busy slots are updated in real-time. A display of how the call has been parked and the time remaining.
Quickly make a call to a busy slot or instantly transfer the call to the desired party.
Queue membership
Easily join or leave assigned 'Queue' or 'Queue callback'. The number of waiting calls is displayed.
If you are not currently present in an object, you can still pick up a waiting call.
Voicemail
Listen to and download messages from multiple voicemails. Update the voicemail greeting when needed.
Quickly dial a number and view caller information from CRM.
Phonebooks
Access to multiple phonebooks. Phonebooks can be read-only or editable. The status of other users from
the PBX is displayed. View contact information from CRM.
Call history
Various filters to find the right call. Quick callback. Useful information about the call, including
which number the incoming call came to or which caller ID was used for the outgoing call. Listen to and
download call recordings and see information about the caller from CRM.
Listen to recorded calls
Listen to and download call recordings from history if you need to recall call details.
A single call can have multiple recordings—you can stop and start recording again at any time during the call.
Flexible customisation
Quickly switch DND mode on and off. Set default phonebook, tab, and service. Leave only the notifications
needed. Eleven high-quality ringtones and six interface languages to choose from. Selection of sound
devices in different scenarios.
Frequently asked questions
What is a Webphone?
Commonly known as a softphone, which is software that allows you to make and receive calls over the internet using a computer or smartphone.
It has all the features of a traditional phone and more. Webphone can be accessed via a mobile app, computer app or a computer web browser.
What are the benefits of Webphone for businesses?
- No physical hardware. Webphone eliminates the need for physical handsets, working entirely over the internet.
- Flexibility. Never miss a call again. Webphone allows you to take business calls on your mobile, ensuring you're always reachable, even when away from the office.
- Remote work. Webphone enables employees to work remotely with full access to their business phone system, maintaining productivity no matter where they are.
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Advanced features:
- Call recording: initiate and pause call recordings to capture important information, and listen to recordings using Webphone.
- Integration with CRMs and ticketing systems: access caller information (name, email, company, contact owner, and last activity date), deals, support tickets and add call notes in real-time during conversations or within the phonebook or call history tabs. Requires an integration licence.
- Status indicators: see team members' availability in real-time to avoid phone tag and many more features.
How much does a Webphone cost?
Using the Webphone for one physical device costs one device licence.
Can I use my existing phone number with Webphone?
Yes, you can port your existing phone number to VoIPline, making the transition seamless for your contacts.
Is it secure to use the Webphone?
Yes, our Webphone ensures the confidentiality and integrity of your calls by encrypting all call data during transit. With endpoint authentication, your communication remains confidential and shielded from eavesdropping and tampering.
Can I integrate the Webphone with my CRM?
Yes, our Webphone can integrate with popular CRM systems, allowing you to manage customer interactions efficiently. Requires integration licence.