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Products and services
Hosted PBX Self-managed phone system
SIP trunking Connect your on-premise or third-party PBX with us
SMS Send and receive SMS with a virtual number
Webphone Next-generation app for calls and SMS
MS Teams direct routing Connect Microsoft Teams to PBX
API, webhooks and integrations Integrate third-party services with PBX
Phones and accessories Free remote configuration and support
nbn Affordable and fast internet
Phone numbers
Local numbers Phone numbers of different cities and areas
Virtual mobile numbers Make and receive calls along with SMS
International numbers Phone numbers from all over the world
1800 numbers Business numbers with free calls for your customers
1300 numbers Professional numbers with location-based routing
Number porting Transfer your number from your current provider to us
Pricing
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Plans and rates Clear prices for all our products and services
International call rates Cost of calls to different countries
Free calls to 50+ countries Unlimited free outgoing calls
Solutions
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Call centre Set up a cost-effective call centre easily
Resources
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Knowledge base Search for answers to common questions
Blog Telecom news and company updates
Legal documents Policies, forms and critical information summaries
Service uptime status Independent monitoring and status of our systems
Financial hardship Payment assistance
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About us Our history and leadership
Customer reviews Genuine reviews from our customers
Network Software and hardware infrastructure
Careers Company culture, values, and careers
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Plans and rates

Using our flexible PBX platform, you have the freedom to allocate different call plans to individual users within the system. Full call routing feature set included. Take a look at our popular package deals below, and tailor subscriptions according to your preferences.
Australian-based service and support
No lock-in contracts or hidden fees
Prices in AUD include GST
Free trial Book a demo Get a quote
Call plans
SMS plans
Phone numbers
Number porting
MS Teams
Advanced features
Voice artist
Call recording
Equipment
Internet

Hosted PBX business plans

Hosted PBX
SIP trunking
You can select the suitable call plan for each person in your company to meet their specific calling needs. The call plan can be changed at any time.
Business
Call centre
Discover Hosted PBX

PAYG Starter

$8.90
per user per month

Subscription breakdown

User licence $4.90
Device licence $4.00
Call plan$0.00

Outgoing call rates

Australian local and national calls9c per call
Australian mobile calls4.9c per min
13 / 1300 calls22c per call
Other destinations

Unlimited Australia

$19.90
per user per month

Subscription breakdown

User licence $4.90
Device licence $4.00
Call plan$11.00

Outgoing call rates

Australian local and national callsUnlimited*
Australian mobile callsUnlimited*
13 / 1300 calls20c per call
Other destinations

Unlimited Australia Plus

$28.90
per user per month

Subscription breakdown

User licence $4.90
Device licence $4.00
Call plan$20.00

Outgoing call rates

Australian local and national callsUnlimited*
Australian mobile callsUnlimited*
13 / 1300 callsUnlimited*
Free calls to 50+ countries Unlimited*
Other destinations
Calls with a per minute rate are charged per second and have no minimum call cost.
Critical information summary * Fair use policy

SMS plans

Send and receive SMS through your virtual number.
Discover SMS

SMS PAYG

  • Free incoming messages
  • Texting on any device via Webphone
  • Forward incoming SMS to email

Subscription

$0.00 per month

Incoming rates

$0.00 per SMS

Outgoing rates

$0.10 per SMS to Australian mobile numbers Pricing varies SMS to international destinations

SMS Special

  • Free incoming messages
  • Texting on any device via Webphone
  • Forward incoming SMS to email

Subscription

$10.00 per month

Incoming rates

$0.00 per SMS

Outgoing rates

$0.05 per SMS to Australian mobile numbers Pricing varies SMS to international destinations

Included value

Free 200 SMS to Australian mobile numbers
Excess usage is charged at the above rates

SMS-enabled phone number is required to receive SMS to email. To receive and send SMS via Webphone, a user licence is also required.

Critical information summary

Phone numbers

Instantly order and activate phone numbers from our global inventory or bring your own number with the help of our number porting team.

Local numbers

Phone numbers of different cities and areas.
Discover Local numbers
  • Number porting
  • Support of multiple channels. Your number will never be busy again

$1.05 per number per month

$0.00 incoming call rate per minute

$0.00 activation fee

Virtual mobile numbers

Make and receive calls along with SMS.
Discover Virtual mobile
  • Two-way voice and SMS
  • Support of multiple channels. Your number will never be busy again

$7.95 per number per month

$0.00 incoming call rate per minute

$22.00 activation fee

1800 numbers

Professional numbers with free calls for your customers.
Discover 1800 numbers
  • Number porting
  • Support of multiple channels. Your number will never be busy again.

$6.95 per number per month

$0.06 incoming call rate per minute

$0.00 activation fee

1300 numbers

Professional numbers with location-based routing.
Discover 1300 numbers
  • Number porting
  • Support of multiple channels. Your number will never be busy again.

$6.95 per number per month

$0.05 incoming call rate per minute

$0.00 activation fee

International numbers

Numbers available in over 90 countries.
Discover International
  • Local
  • Toll-free
  • Mobile
  • SMS availability

$0.00 incoming call rate per minute (except toll-free and metered)

90+ countries

5000+ area codes

Critical information summary

Number porting

Transfer your phone number from your current provider to VoIPline.
Discover Number porting

Simple numbers (CAT A)

CAT A in most cases is porting from basic PSTN (copper) line, but in some cases other VoIP providers also allow CAT A porting.

  • Single geographical/local number
  • Typically takes 2-10 business days

$22.00 charged once

$22.00 rejection fee

Complex numbers (CAT C)

CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.

  • Single geographical/local number with attached or complex services
  • Geographical/local number range
  • Typically takes 10-35 business days

$110.00 1-5 number range charged once

$220.00 6-100 number range charged once

$77.00 PNV rejection fee

$22.00 post-PNV acceptance rejection fee per number

Mobile numbers

  • Single Australian mobile number
  • Typically takes 1-4 business days

$22.00 charged once

$18.00 rejection fee

$0.00 porting out from VoIPline

1800 and 1300 numbers

  • Single Australian toll-free 1800 or shared-toll 1300 number
  • Typically takes 3-14 business days

$0.00 charged once

$55.00 rejection fee

$0.00 porting out from VoIPline

International numbers

  • Single geographical/local, toll-free or mobile number
  • Geographical/local numbers range
  • Over 80 countries
  • Typically takes up to 30 business days

Pricing varies porting, resubmission and rejection fee Our team will inform you of the price before the port is submitted upstream. You can then decide whether to proceed or cancel the port at no charge

$4.00 porting out from VoIPline per number

Contact us with the number you want to port, the origination country and the current service provider. We will provide the price and an approximate porting time.

Once your number is successfully ported, a monthly fee (per number) will apply to keep it active. You can find pricing details in the phone numbers section.

Providing incorrect information on the porting application form will result in rejection and resubmission fees. Ensure that services with your current provider are not terminated until porting is confirmed as complete to avoid rejection fees.

Microsoft Teams direct routing

Transform MS Teams into your business phone system—make and receive calls seamlessly on any compatible device.
Discover MS Teams

Integration of Microsoft Teams with PBX

  • Benefit from both MS Teams and hosted PBX
  • Connect to a PBX user or SIP trunk *
  • Statically routed phone number **

$4.00 per MS Teams account per month

Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 licence, and a phone system add-on. These MS 365 licences are available for separate purchase within your MS tenancy or through your MS licensing provider.

* Integration of MS Teams account with hosted PBX requires a PBX user or SIP trunk licences, which are purchased separately.

** Statically routed phone number requires a phone number that must be purchased separately or ported to the VoIPline.

Advanced features

Integrations

The integrations service allows you to use APIs, webhooks and connect the PBX with third-party services. The monthly fee is automatically calculated based on the number of PBX users you have.
Discover Integrations
  • Hubspot
  • Zendesk
  • Zoho
  • Zaiper
  • Tall emu
  • API
  • Webhooks

$4.40 per user per month

Fax to email

Receive incoming faxes to your desired email addresses in PDF format.
  • Receive faxes online
  • No limit on the number of faxes you can receive

$9.00 per PBX object per month

Voice artist

Enhance caller experience with custom greetings.

Voice generator by AI

AI generated audio files are instantly available.
  • 40+ languages
  • Various voices
  • Different styles of speech
  • Adjustable speed and pitch

$0.95 per 100 characters

Professional voice recordings

Impress your clients with professionally recorded greetings. We have a range of skilled voice talents to give life to your messages.
  • Preview and choose an artist
  • Specify special requirements
  • Discount for ordering in bulk

$89.00 per recording for up to 30 seconds

$77.00 per recording when ordering five or more

Call recording storage

Access and manage your recorded calls while keeping them securely stored in the cloud.

PAYG pack

  • 0 included minutes

$0.00 per month

$0.01 excess usage per 1 minute per month

Value pack

  • 1000 included minutes

$10.00 per month

$2.00 excess usage per 1000 minutes per month

Max pack

  • 50000 included minutes

$50.00 per month

$10.00 excess usage per 10000 minutes per month

Phones and accessories

Carefully selected and tested. We offer only high quality equipment to compliment our cloud hosted voice services.
Discover Equipment

Desk Phones

Power Supplies

Cordless Phones

MS Teams Phones

Wired Headsets

Wireless Headsets

Phone Accessories

Accessories

Conference Room

Network Hardware

Internet

nbn business plans Australia wide.
Discover nbn
50/20 Mbps

Essential

Typical busy speed:
48 Mbps Download
16 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$85.00 per month

$0.00 connection fee

100/20 Mbps

Business Value

Typical busy speed:
97 Mbps Download
16 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$95.00 per month

$0.00 connection fee

100/40 Mbps

Business Value Plus

Typical busy speed:
97 Mbps Download
33 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$105.00 per month

$0.00 connection fee

250/25 Mbps

Fast

Typical busy speed:
243 Mbps Download
23 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$119.00 per month

$0.00 connection fee

1000/50 Mbps

Super Fast

Typical busy speed:
600 Mbps Download
48 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$129.00 per month

$0.00 connection fee

250/100 Mbps

Ultra

Typical busy speed:
243 Mbps Download
84 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$149.00 per month

$0.00 connection fee

500/200 Mbps

Turbo

Typical busy speed:
487 Mbps Download
168 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$199.00 per month

$0.00 connection fee

1000/400 Mbps

Elite

Typical busy speed:
600 Mbps Download
336 Mpbs Upload
  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$299.00 per month

$0.00 connection fee

Up to 100/20 Mbps

Fixed Wireless Plus

  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$85.00 per month

$0.00 connection fee

200-250/8-20 Mbps

Fixed Wireless Fast

  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$95.00 per month

$0.00 connection fee

400/10-40 Mbps

Fixed Wireless Super Plus

  • Unlimited data
  • No lock-in contracts
  • Static IP
  • Australian support

$119.00 per month

$0.00 connection fee

Critical information summary

Frequently asked questions

Why do you charge for user and device licences?

Our pricing is based on the number of people (users) using the system, with each requiring a user license. Device licenses allow users to connect multiple devices: such as a desk phone, mobile app, or MS Teams account—under the same call plan and internal number.

Can I buy different call plans for different users?

You have the freedom to allocate different call plans to individual users within the system, allowing you to save on monthly expenses.

How do I pay?

We accept all major credit cards, PayPal and direct deposits. Enjoy the flexibility of direct debit, automatic, or manual top-up payments.

Can I have a credit limit with credit terms?

By default, our services are prepaid. However, upon request, we can offer you 14-day credit terms with a security deposit requirement. The deposit is refundable or can be applied toward your final invoice.

Am I signing up under a contract?

All of our services are month-to-month, you have the flexibility to cancel at any time.

Can I use it while travelling overseas?

With VoIPline, you can make and receive calls from anywhere in the world, as long as you have an internet connection.

Will I be charged for calls on an unlimited call plan?

No, unlimited calls are included to specific destinations outlined in your plan, like Australian local and mobile calls. However, calls made to destinations not included under unlimited will result in call charges on your account.

From our customers