Plans and rates
Using our flexible PBX platform, you have the freedom to allocate different call plans to individual
users within the system.
Full call routing feature set included. Take a look at our popular package deals below, and tailor
subscriptions according to your preferences.
Australian-based service and support
No lock-in contracts or hidden fees
Prices in AUD include GST
Call plans
SMS plans
Phone numbers
Number porting
MS Teams
Advanced features
Voiceover productions
Call recording
Equipment
Internet
Hosted PBX business plans
You can select the suitable call plan for each person in your company to meet their specific
calling needs. The call plan can be changed at any time.
Discover Hosted PBX
Subscription breakdown
User licence
$4.90
Device licence
$4.00
Call plan$0.00
Outgoing call rates
Australian local and national calls9c per call
Australian mobile calls4.9c per min
13 / 1300 calls22c per call
$19.90
per user per month
Subscription breakdown
User licence
$4.90
Device licence
$4.00
Call plan$11.00
Outgoing call rates
Australian local and national callsUnlimited*
Australian mobile callsUnlimited*
13 / 1300 calls20c per call
$28.90
per user per month
Subscription breakdown
User licence
$4.90
Device licence
$4.00
Call plan$20.00
Outgoing call rates
Australian local and national callsUnlimited*
Australian mobile callsUnlimited*
13 / 1300 callsUnlimited*
Calls with a per minute rate are charged per second and have no minimum call cost.
SIP trunking business plans
You can select the suitable call plan for each person in your company to meet their specific
calling needs. The call plan can be changed at any time.
Discover SIP trunking
$1.50
per channel per month
Outgoing call rates
Australian local and national calls9c per call
Australian mobile calls4.9c per min
13 / 1300 calls22c per call
$29.95
per channel per month
Outgoing call rates
Australian local and national callsUnlimited*
Australian mobile callsUnlimited*
13 / 1300 calls20c per call
$37.95
per channel per month
Outgoing call rates
Australian local and national callsUnlimited*
Australian mobile callsUnlimited*
13 / 1300 callsUnlimited*
Calls with a per minute rate are charged per second and have no minimum call cost.
Call centre hosted PBX plans
You can select the suitable call plan for each person in your company to meet their specific
calling needs. The call plan can be changed at any time.
Discover Hosted PBX
Subscription breakdown
User licence
$4.90
Device licence
$4.00
Call plan$0.00
Outgoing call rates
Australian local and national calls1.54c per min
Australian mobile calls4.9c per min
13 / 1300 calls22c per call
$28.90
per user per month
Subscription breakdown
User licence
$4.90
Device licence
$4.00
Call plan$20.00
Outgoing call rates
Australian local and national calls1.45c per min
Australian mobile calls2.65c per min
13 / 1300 calls20c per call
Included value
$20 of included call value to Australian destinations. It's up to 754 minutes
to Australian mobiles or 1379 minutes to Australian local and national or up to 100
calls to 13/1300 numbers. Excess usage is charged at the above rates.
Calls with a per minute rate are charged per second and have no minimum call cost.
Call centre SIP trunking plans
You can select the suitable call plan for each person in your company to meet their specific
calling needs. The call plan can be changed at any time.
Discover SIP trunking
$1.50
per channel per month
Outgoing call rates
Australian local and national calls1.54c per min
Australian mobile calls4.9c per min
13 / 1300 calls22c per call
$21.50
per channel per month
Outgoing call rates
Australian local and national calls1.45c per min
Australian mobile calls2.65c per min
13 / 1300 calls20c per call
Included value
$20 of included call value to Australian destinations. It's up to 754 minutes
to Australian mobiles or 1379 minutes to Australian local and national or up to 100
calls to 13/1300 numbers. Excess usage is charged at the above rates.
Calls with a per minute rate are charged per second and have no minimum call cost.
SMS plans
Send and receive SMS through your SMS-enabled number using the Webphone.
Discover SMS
- Free incoming messages
- Texting on any device with Webphone: desktop, browser, or mobile app (SMS functionality for the mobile app is coming soon)
- Forward incoming SMS to email
Subscription
$0.00
per month
Incoming rates
$0.00
per SMS
Outgoing rates
$0.10
per SMS to Australian mobile numbers
Pricing varies
SMS to international destinations
- Free incoming messages
- Texting on any device with Webphone: desktop, browser, or mobile app (SMS functionality for the mobile app is coming soon)
- Forward incoming SMS to email
Subscription
$10.00
per month
Incoming rates
$0.00
per SMS
Outgoing rates
$0.05
per SMS to Australian mobile numbers
Pricing varies
SMS to international destinations
Included value
Free 200 SMS
to Australian mobile numbers
Excess usage is charged at the above rates
Phone numbers
Instantly order and activate phone numbers from our global inventory or bring your own number with the help of our number porting team.
- Number porting
- Support of multiple channels. Your number will never be busy again
$1.05
per number per month
$0.00
incoming call rate per minute
$0.00
activation fee
$7.95
per number per month
$0.00
incoming call rate per minute
$22.00
activation fee
$6.95
per number per month
$0.06
incoming call rate per minute
$0.00
activation fee
$6.95
per number per month
$0.05
incoming call rate per minute
$0.00
activation fee
$0.00
incoming call rate per minute (except toll-free and metered)
90+
countries
5000+
area codes
Number porting
Transfer your phone number from your current provider to VoIPline.
Discover Number porting
CAT A in most cases is porting from basic PSTN (copper) line, but in some cases other VoIP
providers also allow CAT A porting.
- Single geographical/local number
- Typically takes 2-10 business days
$22.00 $0.00*
charged once
$22.00
rejection fee
CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple
numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
- Single geographical/local number with attached or complex services
- Geographical/local number range
- Typically takes 10-35 business days
$110.00
1-5 number range charged once
$220.00
6-100 number range charged once
$77.00
PNV rejection fee
$22.00
post-PNV acceptance rejection fee per number
- Single Australian mobile number
- Typically takes 1-4 business days
$22.00
charged once
$18.00
rejection fee
$0.00
porting out from VoIPline
- Single Australian toll-free 1800 or shared-toll 1300 number
- Typically takes 3-14 business days
$0.00
charged once
$55.00
rejection fee
$0.00
porting out from VoIPline
- Single geographical/local, toll-free or mobile number
- Geographical/local numbers range
- Over 90 countries
- Typically takes up to 30 business days
Pricing varies
porting, resubmission and rejection fee
Our team will inform you of the price before the port is submitted upstream. You can
then decide whether to proceed or cancel the port at no charge
$4.00
porting out from VoIPline per number
Contact us
with the number you want to port, the origination country and the current service provider. We will
provide the price and an approximate porting time.
Once your number is successfully ported, a monthly fee (per number) will apply to keep it active.
You can find pricing details in the
phone numbers section.
Providing incorrect information on the porting application form will result in rejection and resubmission fees.
Ensure that services with your current provider are not terminated until porting is confirmed as complete to avoid rejection fees.
* Applicable to all new Australian geographic number port requests submitted between 17 March 2025 to 30 May 2025.
Number port cutovers must be booked and completed between the hours of 9:00 am and 5:30 pm AEDT, Monday to Friday.
Porting appointments are subject to the availability of the losing carrier. Rejection, rescheduling and
reversal/emergency return fees will still apply.
Microsoft Teams direct routing
Transform MS Teams into your business phone system—make and receive calls seamlessly on any compatible device.
Discover MS Teams
- Benefit from both MS Teams and hosted PBX
- Connect to a PBX user or SIP trunk *
- Statically routed phone number **
$4.00
per MS Teams account per month
Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 licence, and a phone system
add-on. These MS 365 licences are available for separate purchase within your MS tenancy or through
your MS licensing provider.
* Integration of MS Teams account with hosted PBX requires a PBX user or SIP trunk
licences, which are purchased separately.
** Statically routed phone number requires a phone number that must be purchased
separately or ported to the VoIPline.
Advanced features
The integrations service allows you to use APIs, webhooks and connect the PBX with third-party services.
The monthly fee is automatically calculated based on the number of PBX users you have.
Discover Integrations
- Hubspot
- Zendesk
- Zoho
- Zaiper
- Tall emu
- API
- Webhooks
- Receive faxes online
- No limit on the number of faxes you can receive
$9.00
per PBX object per month
Voiceover productions
Enhance caller experience with custom greetings.
Discover Voiceover
AI generated audio files are instantly available.
- 40+ languages
- Various voices
- Different styles of speech
- Adjustable speed and pitch
Impress your clients with professionally recorded greetings. We have a range of skilled voice talents to give life to your messages.
- Preview and choose an artist
- Specify special requirements
- Discount for ordering in bulk
$89.00
per recording for up to 30 seconds
$77.00
per recording when ordering five or more
Call recording storage
Access and manage your recorded calls while keeping them securely stored in the cloud.
Discover Call recording
$0.00
per month
$0.01
excess usage per 1 minute per month
$10.00
per month
$2.00
excess usage per 1000 minutes per month
$50.00
per month
$10.00
excess usage per 10000 minutes per month
Phones and accessories
Carefully selected and tested. We offer only high quality equipment to compliment our cloud hosted voice
services.
Discover Equipment
50/20 Mbps
Typical busy speed:
48 Mbps
Download
16 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$85.00
per month
$0.00
connection fee
100/20 Mbps
Typical busy speed:
97 Mbps
Download
16 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$95.00
per month
$0.00
connection fee
100/40 Mbps
Typical busy speed:
97 Mbps
Download
33 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$105.00
per month
$0.00
connection fee
250/25 Mbps
Typical busy speed:
243 Mbps
Download
23 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$119.00
per month
$0.00
connection fee
1000/50 Mbps
Typical busy speed:
600 Mbps
Download
48 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$129.00
per month
$0.00
connection fee
250/100 Mbps
Typical busy speed:
243 Mbps
Download
84 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$149.00
per month
$0.00
connection fee
500/200 Mbps
Typical busy speed:
487 Mbps
Download
168 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$199.00
per month
$0.00
connection fee
1000/400 Mbps
Typical busy speed:
600 Mbps
Download
336 Mpbs
Upload
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$299.00
per month
$0.00
connection fee
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$85.00
per month
$0.00
connection fee
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$95.00
per month
$0.00
connection fee
- Unlimited data
- No lock-in contracts
- Static IP
- Australian support
$119.00
per month
$0.00
connection fee
Frequently asked questions
Why do you charge for user and device licences?
Our pricing is based on the number of people (users) using the system, with each requiring a user license.
Device licenses allow users to connect multiple devices: such as a desk phone, mobile app, or MS Teams account—under the same call plan and internal number.
Can I buy different call plans for different users?
You have the freedom to allocate different call plans to individual users within the system,
allowing you to save on monthly expenses.
How do I pay?
We accept all major credit cards, PayPal and direct deposits. Enjoy the flexibility of direct
debit, automatic, or manual top-up payments.
Can I have a credit limit with credit terms?
By default, our services are prepaid. However, upon request, we can offer you 14-day credit
terms with a security deposit requirement. The deposit is refundable or can be applied toward
your final invoice.
Am I signing up under a contract?
All of our services are month-to-month, you have the flexibility to cancel at any time.
Can I use it while travelling overseas?
With VoIPline, you can make and receive calls from anywhere in the world, as long as you have
an internet connection.
Will I be charged for calls on an unlimited call plan?
No, unlimited calls are included to specific destinations outlined in your plan, like
Australian local and mobile calls. However, calls made to destinations not included under
unlimited will result in call charges on your account.
