Resell advanced voice and
hosted PBX solutions
your way
Our partner programs are designed to grow with you. Whether you're expanding your current portfolio by adding
voice services or launching your own telecom business and offering reseller solutions, we've got you covered.
Apply online
Why you should become a partner
Add VoIP services to your existing portfolio and develop new recurring revenue streams for your business.
We provide business automation tools for customer registration, payment processing, service management, and telephony setup.
Our team handles the technical infrastructure, builds relationships with upstream carriers, and offers expert consultancy.
Choose from a range of partner programs to suit your goals and technical expertise.
We take care of all technical matters so that you focus
on selling and delivering value to your customers.
on selling and delivering value to your customers.
Partner programs
Channel
You're not quite ready to become a Carriage Service Provider (CSP), but you'd like to enhance your portfolio by offering voice services.Key features:
- Payments: you will earn ongoing trailing commissions.
- Co-branding and responsibilities: with our co-branded solution, we handle all CSP responsibilities, so there are no barriers for you. We take care of customer agreements, billing, TIO disputes, and industry compliance.
- Fixed pricing and margins: all services are pre-packaged and ready for you to start selling.
- Ongoing support: you get ongoing support from us, and you can choose whether you'd like us to provide your customers with technical support at no additional cost.
It’s easy to get started, and you’re ready to sell!
Whitelabel
You're ready to go independent with minimal overhead, your own customers and rebranding, including invoices, logos, web domain, and more.Key features:
- Systems: use the VoIPline billing system or integrate with your own existing system.
- Payments: customers will pay you directly through your own payment gateway.
- Responsibilities: you'll manage customer agreements, handle billing, register with the TIO, resolve disputes, and ensure industry compliance.
- Customisation and pricing: you'll have the freedom to set your own margins for each service group including: DIDs, call plans, system services, PBX licenses, SMS, call recording storage, voice artist and voice generator by AI.
- Ongoing support: you’ll continue receiving our support while you take care of your customers.
It's easy to customise your margins, and with just a little preparation, you'll be ready to start selling!
Wholesale
You're ready to launch your own telecom business, building a network of resellers and customers, all under your own brand. With the ability to offer reseller solutions, you'll create your own channel and whitelabel partners.Key features:
- Systems: we equip you with a dedicated billing system, softswitch, and multi-tenant PBX, or you can integrate VoIPline with your existing systems. You'll also have access to VoIPline's call origination and termination services (CTS) and can connect with third-party carriers of your choice.
- Payments: resellers and customers will pay you directly through your own payment gateway.
- Responsibilities: you'll manage reseller and customer agreements, handle billing, register with the TIO, resolve disputes, and ensure industry compliance.
- Customisation and pricing: benefit from our wholesale rates and gain complete control over designing your own call and SMS plans, packages, and service subscriptions. You can customise margins for every service and enjoy unlimited pricing flexibility, including setting connection fees, decimal rounding, per-second or per-minute billing, and hundreds of other options.
- Ongoing support: we offer training to help you learn our systems, and you'll continue receiving our support while you manage your resellers and customers.
Get ready to dominate the wholesale voice space—this program lets you do it all.
Looking for a simpler option? Try our referral program. Refer customers to VoIPline and earn ongoing trailing commissions to help both parties save on phone system costs.
Partner benefits
Dedicated account manager
Enjoy a personalised onboarding experience with the guidance of your dedicated account manager. They’ll help you choose the right program to fit your needs, give you a demo of the partner portal, and provide ongoing sales support. Plus, our customer support team will be available for any technical questions you might have.Business automation tools
Our automated billing system ensures that payment collection happens effortlessly in the background. To keep you organised, we’ve included features like email reminders, fraud control, and fair usage alerts. Channel partners, don’t even need to worry about TIO complaints—we’ve got that covered for you.High margins and competitive pricing
Thanks to our own system infrastructure and direct carrier relationships, we offer some of the most competitive rates in the industry.No financial barriers
We believe in flexibility, not restrictions. That’s why we don’t lock you into contracts, set minimum commitments, or impose revenue targets.Customer portal branding
Customise the customer portal with your branding, including your logo and domain (FQDN)*. You can replace the standard knowledge base articles with your own entirely, or rebrand ours.Multi-tenant partner portal
Take full control of your customer offerings, from setting margins to creating custom services that let you provide tailored for IT consultancy and third-party solutions**. Manage customer accounts as pre-paid or post-paid, set credit limits, and hold security deposits for added assurance. Stay informed with real-time financial and usage reports.Continuous development
Our team is always working to improve functionality for both our customers and partners. If you have ideas for enhancing the service, feel free to suggest a new feature or change—we value and carefully consider all feedback.Let's grow together
Wherever you are on your telecom journey, our partner programs are designed to scale with your business and adapt to your changing needs. When you're ready to take the next step and upgrade to a new program, we'll help you and your customers make a seamless transition.*The domain (FQDN) feature is not available for channel partners.
**Channel partners have limited control over customer billing due to the co-branded nature of the solution.
Frequently asked questions
Do I need to register with government regulatory bodies?
If you're a channel partner, you don't need to register with any regulatory bodies. However, whitelabel and wholesale partners
need to be members of the Telecommunications Industry Ombudsman (TIO).
How can I be sure that you won’t contact my customers?
Honesty is key to building a successful partnership. If we were to reach out to your customers behind your back, it would harm
our relationship and ruin our reputation. That’s the last thing we want. We value our partners and the trust we’ve built.
Can I use my own billing software to charge for the services?
As a wholesale partner, you can use any third-party billing platform that works best for you and integrate it with our services.
What payment gateways are supported?
We offer several options: Stripe and SecurePay for credit and debit cards, PayPal, GoCardless for direct debits, and direct bank deposits.
What if I want to charge for PBX maintenance on top of your normal rates?
All of our partner programs let you create and set your own prices for custom services. So, if you'd like to charge for PBX maintenance,
you can easily add that to your offerings.
Can I sell my own phones/equipment?
Channel and whitelabel partners are limited to selling our equipment only. However, as a wholesale partner, you have the flexibility
to sell your own equipment or offer ours.
What support is offered to partners?
We help you choose the right program to fit your needs, give you a demo of the partner portal, and provide ongoing sales support. Plus, our customer support team will be available for any technical questions you might have. Wholesale partners also receive additional extensive training to help them learn about our services.
To help you get started, you'll also receive additional resources, including access to our comprehensive partner knowledge base for self-learning and a welcome pack to kick things off.
Are there lock-in contracts?
No, there are no lock-in contracts or cancellation fees for any of our partners.
Are there minimum requirements or commitments to keep reselling your service to customers?
No, there are no minimum requirements or quotas. You can grow at your own pace.
Do you assist with the setup and configuration of our customers?
We provide the tools and infrastructure to resell, while the initial setup of the system for the end customer is done by the partner.
If you need additional help, our technical support team is available.
Do you offer custom call plans for high-volume clients?
Absolutely! Reach out to our team, and we’ll tailor a plan to fit your needs.