Can I request an extension of my 30-day free trial?
Certainly, you can email our service desk team via our contacts page. Please include your account number or company name with your enquiry.
Where do I find the configuration guides?
You can find all our guides to help you maximize your cloud-hosted PBX experience and configure your call flow on the support page of our website, here.
How do subscriptions and billing work?
All trial and active accounts are PREPAID by default, meaning you must keep a positive account balance to ensure uninterrupted service. We recommend enabling automatic top-ups to prevent restrictions due to a negative balance. With each top-up, a tax invoice and receipt are emailed and attached to your account. Monthly subscriptions are billed on the 1st of every calendar month, so please ensure sufficient funds to cover your subscription cost.
Can I switch to a POSTPAID billing method?
Yes, we offer POSTPAID billing. You'll receive an invoice on the 1st of each month for the prior month's charges, with 14-day payment terms. Switching to a POSTPAID requires a refundable security deposit. To request this, please contact our accounts team, and include your account number or company name.
You can also find our PREPAID vs POSTPAID FAQs, here.
Can I request a product demonstration or assistance with configuration?
Certainly! Visit our main website and click "Book a Demo" in the top-right corner. You can also follow the step-by-step quick start guide in the bottom-left corner of your customer billing portal.
Can I keep my existing numbers?
Yes! Once logged in, go to the "Number Porting" tab under Services to submit a porting application with your current provider. Please ensure your account is active before submitting the request.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and direct debit. Please note, that we do not accept AMEX or any form of cryptocurrency.
