In this article
Cannot Create a Webphone (Warning of exceeding SIP devices Limit)
Problem: I cannot create a new Webphone
Cause: Not enough SIP devices on the account
Solution: Purchase or free up an additional SIP device
Blue Screen Showing User doesn't have any free Webphone Devices
Problem: I cannot use Webphone
Cause: User may not have a License, or may have the wrong Webphone License (We have Desktop and Browser versions separate)
Solution: Check to ensure the right license is given to the User
Short Beeps and the call is cancelled when dialing out
Problem: I cannot make an outbound calls
Cause: Webphone does not have access to Microphone
Solution: Allow webphone access to Microphone via browser.
If pop up for access comes up click, allow
No notification of incoming calls
Problem: I get no desktop notification when I am getting a call
Cause: Webphone does not have access to Notifications
Solution: Allow Webphone access to notifications via the browser
If pop up for access comes up, click allow
This can also could be triggered by an option in the settings
Calls are not reaching the Webphone
Problem: Calls are not reaching the Webphone User
Cause: Webphone is in Do Not Disturb or Call Flow issues
Solution: Disable Do not disturb in the Webphone or review call flow
